I'm extremely sorry to hear that you did not have the best experience with our staff and did not manage to get on a Glacier Heli Hike. This company could learn from their competitors and do the same. That day other tours in the area still went ahead and were much more sensibly run - cleverly saying they take payment at the end of the tour so if they couldn't complete it all due to sudden bad weather you would only pay for the portion you did, or not at all. My suggestion to future travelers who are keen to go with this company is to pay by cash so they have to refund you immediately. They could have helped out in another way - they just didn't care to, saying 'company policy' doesn't allow them and when we asked to speak to the manager they refused. Considering how many people they went through just in my line for that flight time that day and how expensive these tours are that's a nice kitty in the bank to earn interest off by the end of each day that could sit there for two weeks for tours they didn't bother waiting a few minutes longer to be sure they were even running. I explained this and asked nicely if they could make an exception and refund in another way such as cash or simply cancel the purchase so we all who paid with our cards don't miss out on the other options available for our short stay in the area, but the woman on the desk refused in the most inconsiderate manner possible, seemingly enjoying ruining our chances to see anything with another company that day. As a backpacker on a tight budget that's a huge chunk of money missing that myself and my friends didn't even see back in our bank accounts until we returned to our home country as this was the end of our trip. They told us if we had paid by card ( which most of us did as carrying around hundreds of dollars cash is dangerous, especially when backpacking) we will have to wait up to 10 working days to get our money back - no exceptions. My experience: as soon as myself and my tour group paid for our trip and the last person in line handed their money over they suddenly declared it cancelled. ![]() This company who also run the hot pools gave terrible customer service.
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